Phase01
Map demand and operations
Review service mix, urgency, coverage, seasonality, current journeys, contact handling, and available evidence.
Output: Owner-approved output
Phase02
Choose the first constraint
Separate website defects, visibility gaps, content needs, and campaign opportunities.
Output: Owner-approved output
Phase03
Design urgent and planned paths
Plan navigation, service templates, mobile actions, forms, and trust placement around real journeys.
Output: Owner-approved output
Phase04
Implement the confirmed foundation
Develop accessible components, content fields, pages, metadata, tracking, and agreed integrations.
Output: Owner-approved output
Phase05
Test critical contact paths
Verify mobile performance, forms, phone links, routing, service-area clarity, and error states.
Output: Owner-approved output
Phase06
Measure useful actions
Confirm analytics events and establish how qualified calls, forms, and operational feedback will be reviewed.
Output: Owner-approved output
Phase07
Document seasonal ownership
Clarify content updates, campaign responsibilities, provider ownership, and maintenance expectations.
Output: Owner-approved output